RETURNS / REFUNDS
RETURNS/EXCHANGE POLICY
Orders can be cancelled/amended within 48 hours if we have not started work on your order.
Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition in which it was received.
Items must not smell of perfume or food or similar, any items returned in this way will be returned to the customer.
Please return your item to:
Lilythe Fish, School House, Ashperton, Herefordshire, HR8 2SE
Personalised & customised items are non-returnable/non-refundable.
Postage is not refunded.
Sample Sale items are non returnable & non refundable.
Faulty items - please email us with photos of the fault and we can provide more information upon receipt.
IMPORTANT- Please include the following when returning any item:
Full name, delivery address, order number, email address, reason for return
Failure to include the above will cause a delay.
If you are exchanging, postage to return oitem to us is at your own expense.- Please also enclose £3 for return delivery or send via Paypal: lilythefishtextiles.
Please contact us if you have any problems with your order and we will do my very best to help